Refund & Returns Policy
Refund & Returns Policy
VELOURA — last updated 21 September 2026.
Our 60-day money-back guarantee
You have 60 days from the date your order is delivered to request a full refund. Use the whole bottle if you like — we do not ask you to prove how often you used it.
- No return shipping to pay
- No restocking fee
- You do not need to send the bottle back
- One guarantee refund per customer
How to request a refund
Contact us through our contact page with your order number and a short note about why it did not work for you. We aim to respond within 2 business days.
How refunds are processed
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer. Original shipping costs, where charged, are refunded in full.
Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with a photo. We will send a replacement or issue a full refund — your choice.
Cancellations
Orders can be cancelled before dispatch. Once an order has been dispatched it cannot be cancelled, but the 60-day guarantee still applies.
Your statutory rights
This guarantee is offered in addition to, and does not limit, your rights under applicable consumer law.