Shipping Policy

Shipping Policy

VELOURA — last updated 22 September 2026.

Free shipping

Shipping is free on every order, with no minimum spend.

Processing and delivery time

Orders are processed and delivered within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves our warehouse.

Delivery times are estimates provided by the carrier and are not guaranteed. Remote areas may take longer.

Where we ship

We currently ship within the United States only. If your country is not available at checkout, we are not yet shipping there.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot reroute a parcel once dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.

Lost, delayed or damaged parcels

If your order has not arrived within 14 business days of dispatch, or arrives damaged, contact us and we will investigate with the carrier and replace or refund the order.

Duties and taxes

Prices are shown in USD. Any duties or import taxes, where applicable, are the responsibility of the recipient.

Contact

Questions about an order? Reach us through our contact page.